WEBSHOP LEAD
Hours
40 hours per week
Salary
Starting from £24,900
Location
Springwell
Buslingthorpe Lane, Leeds LS7 2DF
Job description
We are seeking a skilled and enthusiastic Webshop Lead to oversee our online retail operations and take charge of managing our subscription services. As a Webshop Lead, you will be responsible for ensuring the smooth functioning of our e-commerce platform and enhancing the customer experience.
We are looking for a candidate with a proven track record of getting the best out of team, experienced in e-commerce, who is looking for a new challenge within the hospitality industry.
Oversee the day-to-day operations of our webshop, ensuring seamless functionality and user experience.
Manage product listings, including uploading new items, updating pricing, and maintaining accurate stock levels.
Monitor and analyse sales data, identify trends, and recommend strategies to improve conversion rates and revenue.
Collaborate with cross-functional teams to optimize website performance, including UX/UI enhancements and SEO optimization.
Customer Experience and Support:
Provide excellent customer service by promptly responding to inquiries, resolving issues, and addressing feedback.
Implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging data-driven insights.
Continuously monitor customer feedback and reviews, identifying areas for improvement and implementing necessary actions.
Monthly Beer Club Subscription Management:
Curate a diverse selection of craft beers for the monthly beer club subscription, considering customer preferences and trends.
Coordinate with the brew team, sales team and external suppliers to source exclusive beers and ensure timely delivery.
Manage subscription sign-ups, cancellations, and billing processes, ensuring accuracy, and maintaining customer records.
Create engaging content, including monthly newsletters, to accompany each beer club shipment.
Marketing and Promotion:
Develop and execute marketing campaigns to promote the webshop and our subscription services with our Marketing Team.
Monitor the effectiveness of marketing efforts, track key performance indicators (KPIs), and make data-driven adjustments as needed.
Proven experience in e-commerce management, preferably within the retail industry.
Strong understanding of e-commerce platforms, inventory management systems, and customer relationship management (CRM) tools.
Excellent communication skills, both written and verbal, with the ability to engage customers and address their concerns effectively.
Analytical mindset with the ability to interpret data, identify trends, and implement strategies for improvement.
Passion for craft beers and a good knowledge of the craft beer industry and trends.
Proactive and detail-oriented, with excellent organizational and time management skills.
Proficiency in using content management systems (CMS), email marketing platforms, and basic graphic design tools is a plus.
Some packaging/warehouse experience.
Full, clean UK driving license (very desirable!)
Forklift license.
Experience of Shopify online software.
Stock management experience in any industry.
33 days annual leave (including 8 bank holidays)
Access to our Wellbeing Team – they organise workshops and activities, alongside providing digital and physical resources.
Staff discount across all our bars and webshop.
Cost price sustainably sourced merchandise.
Access to the staff Health Cash Plan. This allows staff to claim money towards prescriptions, dental care, contact lenses etc.
Cycle Scheme and Tech Scheme.
1 week ‘life leave’ – this is in addition to your annual leave and covers events that you might usually eat into your allowance for e.g. moving house
Compassionate leave, separate from your annual leave allocation
2 weeks company sick pay
Generous parental leave
Training and development opportunities
An opportunity to work in a friendly, ambitious team at one of the UK’s leading, and fastest growing, Independent Craft Brewers.
The opportunity to learn about a variety of duties in a small and inclusive company. We get stuck in!
Job security – as we continue to grow our brewery operation, we get busier and busier
HOW TO APPLY
If you would like to apply for the position of Webshop Lead please send an up to date CV and covering letter to hr@northbrewing.com
We are an inclusive and equal opportunities employer, if you feel under-represented in the hospitality/brewing industry then we encourage you to apply.
This role has a closing date of Friday 8th September 2023. We will be interviewing as we go but won’t make any final decision until the closing date has passed.
